Refund and Return Policy

Last updated: October 18, 2026

We want your cat to enjoy every product from Zoland. Please check your order carefully when it arrives, so any problem can be solved on the spot.

Check the product in front of the delivery person

When your order arrives, please check it before the delivery person leaves. Make sure that:

• It is the product, flavour and size you ordered.
• The packet or can is sealed, not torn, dented or leaking.
• The product is not expired.

How to return a product

If you find a problem while checking, return the product to the delivery person right away. You do not need to pay for a product you return this way. Then message us on WhatsApp and we will arrange a replacement if you want one.

When we cannot take a product back

• Once a packet or can has been opened or used, it cannot be returned. This protects the health and safety of every pet we serve.
• After you accept the product and the delivery person has left, we cannot take returns for damage or problems that could have been seen at delivery.

Cancelling an order

You can cancel an order before it is sent out for delivery. Message us on WhatsApp as soon as possible.

Contact us

WhatsApp or call: 01751597808
Zoland, Uttara Sector 10, Dhaka 1230, Bangladesh